Finance Minister Nirmala Sitharaman on Tuesday directed information technology company Infosys to address the grievances of taxpayers on p...
Finance Minister Nirmala Sitharaman on Tuesday directed information technology company Infosys to address the grievances of taxpayers on priority at a meeting to discuss technical problems on the Income Tax department’s new e-filing website.
In 2019, Infosys had been given a contract to develop the new website to reduce processing time for tax returns from 63 days to one day and expedite refunds.
Sitharaman told Infosys at the meeting that glitches on the website were affecting taxpayers adversely.
“The finance minister exhorted Infosys (service provider) to work on the tax portal to make it more humane and user-friendly and expressed her deep concern on the various problems being faced by the stakeholders in the new portal which was expected to provide a seamless experience to taxpayers,” the Ministry of Finance quoted Sitharaman as saying.
Sitharaman directed the company to “address all issues without further loss of time and improve their services”, the ministry added.
The government said it had received more than 700 e-mails about 2,000 glitches on the portal.
Infosys Chief Executive Officer Salil Parekh and Chief Operating Officer Pravin Rao acknowledged the technical difficulties and informed the government that they were working to fix them.
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