The recent overhaul of the electronic portal for income tax filings has been in the news for all the wrong reasons. Since going live more t...
The recent overhaul of the electronic portal for income tax filings has been in the news for all the wrong reasons. Since going live more than four months ago, it has continued to be plagued by technical errors, prompting calls by taxpayers and the Union Ministry of Finance to have the problems fixed immediately.
Some even suggested returning to the old system. Infosys, the firm in charge of the final leg of the project, has faced strong criticism and taking cognisance of the difficulties faced by the taxpayers in filing returns, the deadline for filing of returns has been extended to December 2021.
One would imagine that given the established nature of the Indian information technology industry, such criticism where a vendor is severely criticised for failing to perform on a large public-facing project would be a rare occurrence. Unfortunately, time and again, we come across instances of established technology services firms delivering projects with plenty of teething issues.
For instance, Wipro faced similar issues while working on the Employee State Insurance Corporation and Tata Consultancy Services while building India’s passport project and the Indian Railways’ IRCTC website.
In fact, this is a symptom of a larger problem in the way in which large technological...
